New health information system, Lumeo, aims to transform patient care for 33 southeastern Ontario healthcare sites

Thirty-three healthcare sites run by six different organizations in southeastern Ontario will now have more streamlined access to patients’ medical records, test results and health histories thanks to a new health informational system developed by the six partners.

The system, Lumeo, will contain the information for about 650,000 people across the region, securing shared access to electronic medical records across six partner organizations; timely access to results, appointments and histories, and a HealthLine patient portal, which is set to launch in mid-2025.

Participating hospitals include the following:

• Brockville General Hospital
• Kingston Health Sciences Centre – Kingston General Hospital and Hotel Dieu sites
• Lennox and Addington County General Hospital
• Perth and Smiths Falls District Hospital – Perth and Smiths Falls locations
• Providence Care including Providence Care Hospital, Providence Transitional Care Centre, Providence Manor, and over 20 community sites across the region
• Quinte Health – Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital

Lumeo Regional VP Leon Goonaratne called the launch “a historic moment,” which was years in the making and required teams to dedicate years to training and preparation.

“Now, they are adapting to new ways of working together and supporting one another, while continuing to deliver patient care in our communities,” Goonaratne said. “Their hard work, dedication, and resilience are truly commendable.”

Visitors to these sites are asked to be patient with front-line health-care providers who are working with this new system.

“Please note that emergency services remain unchanged, and there are also community health services available for people with non-urgent issues who do not require a level of care provided by an Emergency Department,” said a media release from Lumeo.

For information about health-care services available please visit:

• Frontenac, Lennox & Addington Ontario Health Team
• Lanark, Leeds & Grenville Ontario Health Team
• Hastings, Prince Edward Ontario Health Team

“We are incredibly proud of our staff and partners for turning this vision into reality for those we serve,” said Goonaratne. “We would also like to thank our communities for their support and patience as we improve health-care for our region.”